![]() ![]() Zoho Assist - generate shareable summaries and enhance customer service.Zoho Social - produce engaging content, suggest relevant supporting media, and optimise posts.Zoho Cliq - paraphrase messages, transform threads into outlines, and shorten responses.Zoho Mail - create multiple versions of emails, highlight action items, and generate email summaries.Zoho Writer - suggest headlines, fix punctuation and shorten content, and integrate answers to user questions.Zoho Desk - can summarise tickets, analyse customer tone, generate replies from a knowledge base, and track down solutions.Zoho Analytics - allows users to import public datasets, blend them with business data, and create SQL queries from natural language.Zoho CRM - extract important information from customer records, predict deal outcomes, create custom emails and templates, and check for grammatical errors.With Generative AI, these applications can: Now available in the market, Zoho’s new generative AI extensions, powered by ChatGPT, have been integrated into its applications and can be leveraged right away. "This is a positive indicator for the Kenyan market, and businesses need to tap into the full potential of Artificial Intelligence so as to improve their customer experiences, privacy, and productivity," Natarajan said This pillar assesses the availability of required skills that enable AI adoption. On the technology pillar, Kenya posted a dismal score of 28.76 per cent, which is below the global average of 35.17. It ranked behind Egypt, Morocco, Tunisia, and South Africa. We will continue to deliver on this promise without compromise.”Īccording to the 2022 Government AI Readiness Index, Kenya ranked fifth in Africa on the government’s readiness to implement AI in the delivery of public services. "As a technology partner, Zoho's customers continue to rely on us for keeping them ahead of the curve while retaining core tenets like privacy, which they have come to respect. “For over a decade, we have been executing and implementing Zia (our AI) across our products as we develop in-house tech that runs through our private cloud,” he said. Zoho Kenya Country Head Veerakumar Natarajan said the fusion of ChatGPT with their AI features seeks to provide users with a more intuitive, efficient, and secure experience. This is with zero-shot learning techniques, empowering seamless AI-driven communication and knowledge discovery. Zoho is also currently developing proprietary Learning Language Models (LLMs) capable of conversing, summarising, paraphrasing, and adapting to new tasks. In the short term, Zoho will facilitate Zia's integration with third-party intelligence, bringing the new technology into the company's broad portfolio of solutions. This is in a bid to ensure the highest level of privacy and security. Through their AI, Zia, part of its developing strategy includes platform expansion and an innovative roadmap focusing on delivering customer experience and value. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Software development company, Zoho, has announced its execution plans and ongoing investment in AI having launched 13 AI generative application extensions and integrations powered by AI. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. ![]() BBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. ![]()
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